WebFusion Review

Below are the reviews and ratings of WebFusion written by: JohnBinns

My problems started when trying to cancel an account I no longer needed last year. The account was for a ladies football team I sponsored through setting up a site. Last year I conceded that I'd left it too late to cancel (committees!) and so paid for an extra year as a gesture of goodwill and let them know that the account was to be cancelled in any case, even though I'd paid. This year they tried to charge my old credit card for yet another year's hosting. I remember there being no way to cancel the hosting via their web admin. On contacting their phone support, they refused to reset the web admin password so that I could access the web admin and change any of the account/payment details. You can't change the account holder details in there either. When I contacted them to ask why, as I'd cancelled it last year, they refused to cancel as even though I passed all of the "security" questions, I couldn't verify that I was the account holder!!!!! Now I'm being threatened with a debt collection agency.
Totally inept!