This company is the worst i have ever dealt with. Just google for the vast number of complaints. They will use any way to catch you out for money and will ruin your site if you cross them.
for £6.99 I bought my domain name. It was due for renewal, but I had moved to Spain and changed my bank. I forgot. to cut a long frustrating story swhort after about 30 emails, mostly conflicting. They decided to stop my site and said I had to pay £50.00 to get it back online.
Knowing from the information on the web they will deliberately keep me waiting for months or even sell on my name. i refuse to pay the £50 blackmail money of waste £12.99 to have my name changed to another provider. Beware never sign up with them, and if you are with them MOVE