1&1 UK Reviews
1&1 specialises in providing flexible and affordable flat-rate solutions for small offices, home-based users, entrepreneurs and small to medium-sized companies. Globally 1&1 host more than 4.7 million people with 2,500 new customers signing up every day.
| Hosting Provider | Uptime | Speed | Support | Features | Price | Host Score |
|---|---|---|---|---|---|---|
| 1&1 UK | 5.93 | 5.83 | 3.23 | 4.47 | 6.1 | 5.1 Based on 30 review(s) |
Reviewed By: chez Rossi
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Avoid at all costs
1&1 are probably the worst web hosting company in the world. I used to have a dedicated server with them. Their control panel is a custom one and does not even have a feature to restart the server, you have to call their support to get them to restart it!
Then when you cancel your account they take an extra months web hosting money from you, so you call your bank and they advise you to cancel your debit card. I cancelled my debit card, then they tried taking another months hosting money. They then got a debt recovery firm and a firm of solicitors to chase me for the money that I did not owe them!
1&1 cost me a fortune in lost revenue and server downtime!
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1 & 1 Is the worst
1 & 1 is the worst hosting and Domain regastrationn company I have ever delt with. I would advice people to stay well clear of them. I rencently toke out a free trial with them but I canciled it a few days after becuase the service was not good but they ended up saying that I was tied into a contract and haven been made to pay a full years subsciption for something that was ment to free for 30 days. If you do encounter a problem with then won’t get a lot of help from them. It is a nightmare to prove that you have been billed for something you haven’t used, and even when you do it is still hard to get out of it.
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Reviewed By: Bren A
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Lukewarm
I've been with 1&1 for 3 years, i am in the process of leaving and i cant leave fast enough. They have bad customer service, if FAQ doesn't have an answer to your query then there is very little chance you would resolve easily. There are a lot of one- click to install or subscribe buttons for everything but none existent easy click buttons to stop. You end up having to send emails requesting cancellations and even at this you are best advised to keep copies of your emails as they have a tendency to forget and bill you again.
Only good thing about the service is that the uptime is not faultless although their packages are limiting.
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Reviewed By: Keith Alexander
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They used to be good...
I've used 1&1 for web hosting for about 6 years now and they have gone seriously down hill in that time.
Technically, they're not bad provided that nothing goes wrong and uptime has always been very good but billing is a nightmare with charges being made for services that have been cancelled and then debt collectors called in to enforce their bogus charges.
Avoid!
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Reviewed By: Jackie Ridley
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1 and 1 - Avoid
I highly recommend that you DO NOT use this supplier. I signed on for their free trial of their business site in January 2010. 4 days later I cancelled my trial. They have been sending me invoices ever since. I sent them copies of all of the emails I had from them confirming that I had cancelled in January and they are still chasing me for payment. Now they are trying to say that I am locked into a contract within them until January 2011. I have written to the Observer money column about them and hoping they will follow this up. They are either completely incompetent or deliberately ripping people off - either way - I would avoid.
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1and1 Warning
They are cheap, and you get what you pay for.
They're fine and make all the right noises until you have a problem, if its a technical problem email them - otherwise you'll be spelling everyother word to someone in India or teh Philipines. If its billing just give up and pay whatever they want, otherwise you'll have your website locked - even if that means over paying them by several hundred pounds due to a error by there own staff, their 'system' requires it or you'll lose your site!
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Reviewed By: Ford Buchanan
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Website Builder Plus
My Host is 1and1. I've been with them for around 5-6 years now and have only recently moved my domains into a new account to launch a website.
I initially set this up using Website Builder but wanted to include Google Adsense so needed a way of editing html code. The Website Builder Plus ad-on seemed an obvious choice as it advertised html editing as one of the selling features.
While it's true that this allows you to insert html code in a limited fashion, the process alters the code and renders parts of it useless. This is a known fault that I have since found on at two unrelated forums.
Needless to say, Website Builder Plus was not fit for the purpose I bought it for and didn't perform as advertised so I cancelled this part of the package.
It was subsequently billed for three months even though I had cancelled it and explained the reasons. I queried this and the response from 1and1 was "This is to confirm that the Website Builder Plus is non refundable as it is an additional feature. It has been cancelled and will not renew with your next invoice."
This is not only very bad in terms of customer relations, I suspect it violates distance trading laws.
I am now looking for a new web host and will most likely take legal action to recover the cost of this defective package. It isn't the cost itself, which is only £15 or so, it's the fact that they have mislead me and then refused to do anything constructive about it.
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Reviewed By: Arthur
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ClearlyBiased
I have been on 1&1 for 5 years. Used to be wonderful. Now they have me so furious I can't stand to see the #1. Although customer service is a shadow of what they were, it is still quite good 1 out of 3 calls. Always fast. Upload is a crawl. But their Billing department must be run from UK prisons (in the reviewer's opinion), or just incredibly incompetent. They try and put illegal charges on my account and after spending days getting them off, they put them right back on. And say, well, just let them go onto your credit card and we will give you a credit. They have become scammers. I have two accounts, a dozen sites and many more urls hosted there. But not for long. Billing even shut down my sites because I would not pay their bogus charges. They are a nightmare. And getting worse every month.
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Reviewed By: Toby Brittain
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Truely Horendous
Avoid at all costs. The technical guys have limited knowledge and are unwilling to help resolve problems.
You also have to prove to them that the problem is there's.
Just please avoid 100% just like Orange mobile too!
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Reviewed By: Peter Owen
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Fraudulent Accounting
Website PHP 5 coding failed to fully function on their Germany based servers.
Very poor accounting procedure. Account cancellation fails to stop you being wrongly billed!
If you dispute an invoice for a service you've not agreed to then you will receive a letter from a Debt Collection Agency demanding the sum for 1&1 as well as a £15 levy for their own service! You will be informed not to contact 1&1 Internet Ltd.
I consider their actions to be fraudulent. Communication is virtually non exitent.
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Reviewed By: Anthony
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APCyberax
Great hosts overall. Email support and reply times suck but phone suport is top range from what i ahve needed. Hardware and network are great. Prices are about what you expect.
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Reviewed By: Danny Keblow
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Worst host ever
Completely useless - have failed to meet their uptime gurantee every single month, and refused to pay a refund under it.
Customer service non existent, please avoid like the plague unless you enjoy being stressed and pulling your hair out!
Have had to leave 1 and 1 due to thousands of pounds in lost business.
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Reviewed By: Charlie Walker
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Avoid like the plague
Uptime is closer to 99% than 99.99% - I have several hours of downtime every month! Trying to complain under their guarantee is a waste of time - they completely fail to answer your queries, ignore the fact that you\'ve asked for a refund, then stop replying to emails.
I\'m moving as soon as this six months fees are up.
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Reviewed By: JE Howard
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Never had any bother
I've hosted 2 small club sites and a personal one with 1&1 for several years now and never had any bother at all. I can't answer for their customer services because I've never had to use them, so I've just a put a 'medium' rating snce I can't leave it out.
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Reviewed By: omar
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Utterly useless to the point of suicide
This company is completly useless. I purchased a DOMAIN ONLY account and instead of charging me for a domain only they charged me for hosting and its impossible to get through to anyone that speaks english or for long enough before their phone system randomly transfers you to a random person. Cowboys.
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Reviewed By: Chris Beach
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Awful
AVOID 1&1. Outsourced technical support are clueless and queries are bounced from one dept to another. Serious problems configuring their own shared hosting
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Reviewed By: Bovine Life
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EXPERIENCED WEBMASTER SAYS AVOID THIS COMPANY
1. They lock you into contracts you have not signed
2. Their customer support has no continuity
3. Their call waiting cuts you off regularly
4. Their cheap web sites do not include fairly fundamental services such as hosting a wordpress blog within the domain
5. I have six sites hosted with them as a webmaster and am closing them down one by one and moving them to hostpapa right now.
6. They have made a clerical error and taken one of my sites down without emailling me losing valuable work
Avoid 1and1 at all costs. It really is worth paying a few quid extra a year. Hostpapa.co.uk seems much better. I've one site on there with a cloaked wordpress blog, UNLIMITED space and bandwidth, customer support that understands the culture of the web and free subdomains.
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Reviewed By: Don
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Trouble free but more features cost a lot
I've been with 1&1 for 4 years hosting a pretty basic site with mail hosting for my business and have never had any problems. Customer service has been rarely used but on those few occasions they have been quick to respond.
I am only considering changing because they charge a lot for the PHP/MySQL features I want to start using, but I'm nervous to move away because I have had such a trouble-free last few years...
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Reviewed By: Lambert
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Do not care about long term customers
1&1 customer service is the poorest customer services I have ever had the unfortunate to come into contact with. Any change request takes months, they ignore faxes and emails. The different departments don’t talk to each other. I looking to move away asap.
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Reviewed By: James Brabyn
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Perfect Host
Have now 6 domains with 1and1 uk and am very happy with the customer service and uptime, cant fault them yet
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Reviewed By: Peter
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1&1 Domains
Awful, awful, awful service. Avoid these people like the plaque. I have customers who have registered domain names with one and one and releasing them to (better) other suppliers is a nightmare with .coms.
The helpline is some far off country and the operators are difficult to understand especially when you require technical assistance.
Consequently my customers 1and1 domain and email account has NOT been running for 2 weeks.
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Reviewed By: P Cooke
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Awful Customer Service
They offer very good priced products but after nearly 6 years I\'ve finally had it with their awfull customer service. Complaints can only be made via email to the USA. This are not filed but skimmed over and poorly resolved. Their billing dept has poor opening ours with badly written statements.
If it\'s a one off domain then you may cope but I will never do business with these people again!
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Reviewed By: Parkook
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1and1 Review
I have bought an eshop from them and all I have to say is their online based program is so slow and you can not use any other things, they say you have 500mb but they don't let you upload any thing to your space by any ftp or program other than their eshop which means you can only upload certain image files and that it.
Their customer service were alright in the begining but now no answer what so ever for a month or non at all for some of my posts.
I have to mention if you really want to go into truble then they are good at it.
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Reviewed By: Paul
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MY thoughts
Very Good Features
Appalling customer service!!!
Been using them for 5 years now and am fed up with the poor customer service, so I am switching provider
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Reviewed By: Snowman
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No access to high level service
As I write the two managed servers I have with 1and1 are both down, once since yesterday lunch-time. I can contact front line support but they are not technical (it is also a battle to get them to acknowledge that the problem is their end!), they have passed my problem to the highest level. Problem is that is in America and they are all in bed till 1pm UK time! Consequently I am looking for servers based in the UK, where support will be in synch with my customers working hours.
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Reviewed By: Emma Giles
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Good Price and value for money and Service
Aside from the phone support being very limited, I am happy with the overall price, value for money and service I receive from 1&1 - I strongly recommend.
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Reviewed By: James Lee
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1&1 UK Review
I have been with 1&1 for a year now and slight problems i get is just the support service which they do not resolve issues quickly. In addition the prices are quite expenisive but on the other hand features that you get is worth it, thats if you are taking advantage of the whole package.
Overall, 1&1 is a must, but when it comes to price, there might be an alternative hosting company
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Reviewed By: Becci Cox
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Shockingly bad customer service!
I have had an eshop with these guys since August, but in November had to open another one with BT and redirect my domain name to ease the hassle of dealing with 1&1\\\'s laughingly named customer service team. I have now cancelled all services with them, and would strongly advise others to look into alternative options rather than go with this truly awful company.
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Reviewed By: Tony Bardon
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A company that provides proper support!
I can reach them by telephone within seconds, email issues are responded to promptly and accurately and when I call I get a real sense of familiarity. What more could you want???
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Reviewed By: Len Tunti
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Avoid at all costs
I have been with these jokers for 4 weeks now and my site has been down longer than it is up. I have tried to cancel my account as they said they offer 30 day money back. However, they are refusing to give me my money back.
I believe any good reviews you see of them are written by themselves. DO NOT USE THEM.
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