Dataflame Reviews

Very Pleased

We have been with Dataflame for about 3 years now, and have been very pleased with the level of support that has been given.

We have a number of sites that have had no problems.

It is vital for our business website to be available 100% of the time, to which this has been met.

I would highly recommend Dataflame.
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Fantastic Service

I've been a Dataflame customer for over 2 years now and cannot fault them. In this time I have had to contact support twice. The first time was because I wasn't able to access cPanel. The second time I used their live chat when I needed them to disable a module that was causing a problem with a new script on my site. In both insistences the issues were resolved quickly. In fact the second was done while I waited in live chat..

Speed and uptime are good to very good, I don't recall any major downtime instances during my time with Dataflame and the servers always seem to be fast as responsive.

In regards to features and price, I would rate them excellent on price, features go hand in hand with the price. I'm currently on one of their basic plans - its plenty for what I am doing - but when I need to upgrade there are plenty of plans for me to upgrade to..

If you are looking for a strong, reliable web hosting company then look no further.
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Great ISP

As a business we have used Dataflame for almost 3 years and in which time we have used their support many times. Each time the response was quick, courteous and professional. They have a Live chat for really urgent stuff and really do give excellent value for money. An ISP to actually get through too! Highly recommended
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Very good value

When you look at Dataflame's prices (start at 1.50) you'd think they either lack features, uptime or support.

Dataflame are great and I've used them for loads of client's who didn't want to spend much on hosting.

I have no complaints with them at all. Only one outage but it was fixed quickly. Another plus point for DF is I think they are very generous on the bandwidth. A lost of hosters give you plenty of space but not much bandwidth.
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Dataflame Experience

From my experience, Dataflame are cheap, but with customer service to match. At first things went well, then they changed the user interface without telling me and the 'sitebuilder' developed bugs which meant other people's information appearing on my site. Dataflame customer services don't take responsibility, blaming their software contractors. Bland email replies which don't answer your queries are the order of the day. Not recommended to anyone who can pay more for a better service.
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Shocking Service

After suffering a series of problems with webmail I contacted Dataflame to speak to a manager. During my phone call to Dataflame I had to deal with staff who were inept and rude - covering the phone and laughing as I insisted on speaking to someone in authority. Over 3 days have passed and a manager has yet to contact me. There seems to be no way to get hold of one. Support staff have sent me ridiculous e-mails making childish excuses. The service I have experienced is extremely unprofessional!
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Very Happy

I have been with Dataflame now for almost 4 years and have had no complaints about them at all, of course in that time i have had problems but in every single instance as soon as i get in contact with their customer service it is rectified there and then. It's very easy to have multple domains hosted and several sub-domains at the same time. Customer service is 2nd to none and they are very helpful and friendly, if you cant do something they will do it for you or show you through it step by step.
I have no intentions of going else where and with their value for money, easy billing system and 100% customer service i have no reason to look elsewhere.
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Good for only one domain

I had never hosted a website before so I did a bit of research and found dataflame. It had a lot of features and was very importantly cheap. So I went with them and was very happy. Their online interface is quite confusing, not really any help or useful tutorials. But that didn't matter since I could do almost everything I wanted in Dreamweaver. The only thing I couldn't do in Dreamweaver was change permission settings of files, which meant the pain of using the dataflame interface. So next I decided to add another web domain and thought I would stay with dataflame. Wrong move! My second website is never online and a chat to customer support only came to the conclusion that they could see but I could not. Since I last spoke to techincal support my website has only been online once. My original domain is fine, so I wonder what is going on. I am now going to move my new domain to another provider and may also move the original domain if I am happy. So if u want a cheap price, this is the right domain hoster 4 u but don't expect it to b easy to use or have good support 4 multiple domains.
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Pretty Good

I have been using Dataflame for about 8 months now and they have been pretty good. Only one downtime and that was for about half an hour. The livechat customer support works for me as I have a dayjob - they are usually helpful. One time they took a bit of persuading that something they changed had caused the problem, but that was sorted within a couple of hours.
Having said all this, I have nothing to compare them with as this is the only site I look after.
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Nothing but trouble

In Dataflame's favour, they are cheap and have a range of features in their packages. But their uptime is pretty poor; they keep changing permissions on directories and scripts without telling me, claiming the scripts were using up too many resources (a Movable Type blog getting 50 visitors an hour!) when I find out and ask them; they changed settings on my email server so that I suddenly got deluged in spam and my catch-all email addresses stopped working; they turned off an email security feature I relied on; there's no real customer support, only tech support who never seem to know anything and contradict each other; when Apache or MySQL goes down, I have to ask them to fix it because they never know it's gone down. I could go on, but the litany is long!
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Dataflame - Don't know what else to say!

As the owener of Host Ratings. I've been trying to stick to my quaterly updates with my Dataflame experiences. This time I am truely stuck for words!! Since my last update, I've only had to contact them once through support due to a expired Cpanel code. This was resolved within less than 10 minutes, I was expecting to wait a couple of hours so this really impressed me!

As usual servers have been fast and given excellent responce times. I've not noticed any downtime.

I'll finish off by saying keep up the good work Dataflame! Now after I've given you three glowing reviews, DON'T slip up!
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Dataflame Problems

I Migrated to Dataflame for my company after we had mail issues with our previous provider. The account was easy to set up and we were online within 24 hours having uploaded our websites and the dns entries updated.
We have recently had an issue with the server that we are using at Dataflame and everthing went off website/mail etc. It took them nearly 2 days to bring it back online. It was lucky that one of them was a holiday because 2 days without either a website or mail would of been difficult for us. My major gripe so far is the lack of communication on this issue. Otherwise support calls are either dealt with by mail, online or via phone.
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My Dataflame review

I've found Dataflame to be very reliable with good uptime. I've been with them for just about one year now. The customer support is average, though, at best.
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Still Impressed

I was planning on doing a quarterly update my experiences with Dataflame, however as always things get on top of you. But anyway here's my belated review!

Since signing up with Dataflame, I have been really impressed. Not once have I had to contact Dataflame about my site's uptime so full marks go to Dataflame there.

Speed of the site has always been good. Hostratings.co.uk is based on their UK servers, and I've noticed this site, is drastically faster than other sites of mine based on US servers (different hosting company).

In regards to Dataflame's customer service I still cannot really comment on it, as so far I haven't needed to use it. However if I do, I'll update everyone on the speed/quality of their service.

I'll score Dataflame's features and price the same as before - mainly because they haven't changed for me.

All in all I am really pleased with the service Dataflame has provided me so far!
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The first week with Dataflame

I signed up with Dataflame a week ago for the Linux based NL150 package and only have minor problems so far.

The cPanel file list does not give the filename dates so it is difficult to know whether the latest file has been uploaded or check that the file you have just overwritten has actually been overwritten.

Although the file sizes are shown in File Manager the total for a directory is not shown there. It would be useful to have the total on the same page as the file list.

None of the web stats show the screen resolution of the viewer or whether he has javascript enabled.

Why does the list of countries only show USA when my domains are registered in Gloucester UK, my ISP is in Lancashire UK and Dataflame is in Verwood UK and my address is in UK? Virtually all visitors have been me as I have been uploading and testing.

The default email never worked but since it had a meaningless jumble of letters as a username I set up another mail account and after three days made it the default. All my test mail which I had sent to it days before came through immediately on the new default account. A message I sent via the original webmail account took two days to arrive so it was partially live but the new account which I operate via Outlook works well.

I don't seem to be able to send html emails.

I've never been able to enter the chatroom.

I had a problem logging into cPanel via IE7 although I could via Firefox. I got several email replies from support but eventually I discovered that even though I had Dataflame listed as a trusted site I needed to have ActiveX enabled in the Internet setting as well as this setting is used at first when the security certificate warning popups occur and is needed to get past the warning to the trusted site login window.

I couldn't get through to my website online or to cPanel for about half an hour today so I suppose the server was either down or busy with shared traffic. Viewers get put off if they cannot access a site so any occurrence like this is a pity.



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So Far, So Good!

As the webmaster of Hostratings.co.uk, I thought it would only be right to leave the first review on this site!

After reading numerous reviews, forums, and websites, Dataflame made it to our web hosting shortlist. We wanted something that was affordable, reliable with good features. Although support wasn't a big issue for us, we wanted reliable 24/7 support should a problem arise. Dataflame seemed to offer all these, plus a lot of extra features.

After visiting Dataflame's website we opted for their NL125 Linux plan. It offered more than enough space and bandwidth yet giving us room to grow without the need to upgrade straight away.

Although we've only been a Dataflame customer for a short time, we have been extremely pleased with the service they have provided so far. Their servers are nice and fast (browse this site to see for yourself), price, features and uptime have all been excellent. I haven't had to contact support yet, but the account was setup within an hour (on a Sunday morning) so this looks promising! I'll write another review in 3 months time to let everyone know how we get on!
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