UK2.net Reviews
UK2 is located in London\'s Canary Wharf area at the heart of Europe\'s undisputed Internet city. UK2.net is dedicated in offering a range of plans for small business, large companies and private users online cheap and effectively. Offering cut throat low prices yet still providing you with rock solid services to run your business.
| Hosting Provider | Uptime | Speed | Support | Features | Price | Host Score |
|---|---|---|---|---|---|---|
| UK2.net | 5.88 | 6 | 4.17 | 5.63 | 6.17 | 5.6 Based on 24 review(s) |
Reviewed By: Kevin Fitzmaurice-Brown
URL: http://www.the-picture-collection.eu
UK2.net BEWARE
I wish I had seen all the complaints on the internet before I registered my domain name with these people ! the service is nothing short of abysmal. The attitude rude ans sarcastic. The system is designed to rip people and business off. Be prepared to lose your domain name to another, their purpose is to con people. there are many decent doamain name registrars around THIS IS NOT ONE OF THEM
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Reviewed By: TIM WOODCOCK
URL: Hidden
ABYSMAL CUSTOMER SERVICE
I've had several web sites at UK2 for several years and will be moving soon.
Their customer support is dire. They often don't respond to tickets, they never respond to mail and often have no idea how to help anyway. UK2 have lost data, logs and there's been quite a lot of down time in the past 24 months. They never apologised for any of this and it's quite galling to see them sell themselves as family friendly with great customer support. Quite the opposite!
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Reviewed By: James Gould
URL: Hidden
UK2 - Stay Clear
UK2 have caused me nothing but pain and downtime.
I have recently moved away, which turned out to be an expensive process of £15 per domain, in addition after the move away request before completion they took my emails and website offline!
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Reviewed By: kevin fitzmaurice-brown
URL: http://www.the-picture-collection.eu
UK2.NET BEWARE
This company is the worst i have ever dealt with. Just google for the vast number of complaints. They will use any way to catch you out for money and will ruin your site if you cross them.
for £6.99 I bought my domain name. It was due for renewal, but I had moved to Spain and changed my bank. I forgot. to cut a long frustrating story swhort after about 30 emails, mostly conflicting. They decided to stop my site and said I had to pay £50.00 to get it back online.
Knowing from the information on the web they will deliberately keep me waiting for months or even sell on my name. i refuse to pay the £50 blackmail money of waste £12.99 to have my name changed to another provider. Beware never sign up with them, and if you are with them MOVE
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Reviewed By: ivan strickland
URL: Hidden
UK2.NET - Absolutely dreadful
A short review but a lot of experience with UK2.NET; we've been with them for about 7 years. During this time they've proven to have possibly the worst customer/technical support of any company I've ever dealt with. There are numerous instances of appalling service, too often to mention here, but just trust me when I advise you to go elsewhere. They might, on the face of it, look cheap, but if you add up all the extras that many provide for free there really isn't much to gain here. After me saying all this you're probably wondering why we're still here after 7 years: well, our older sites were all developed using proprietary scripts from UK2.NET which made it difficult to change. After their last cock up resulting in being down for 3 weeks, we've paid the development and done what we should have years ago!
Incidentally, we also host sites with Bluehost in the States - maybe it's an American thing, but we had a problem recently on a Sunday - we we're chatting with a support analyst (one that knew his stuff - unlike UK2.NET) within 2 minutes - at 2:30am their time! How good is that!
Cheers
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Reviewed By: l p
URL: Hidden
Don't even go there
These people have no customer service skills. They will not understand the most basic of questions and will fob you off to someone else whilst constantly calling you customer. I have a name and appreciate some human recognition.
I signed up to them 1 1/2 weeks ago and still cannot acces my domain name or account. I am now trying to cancel it and am spending a huge amount of time trying to get my details and domain name back.
terrible terrible - and no, I am not a competitor.
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Reviewed By: Eveleigh McCarthy
URL: Hidden
Great improvements
I have been a customer of UK2's for about a year and half and I must say that I impressed at how things have improved. They were having some issues with their email last year. But since migrating to their new system, things have been flawless. Well done UK2.
The new server specs they have are awesome and I have upgraded to their new UK400 server. Lovely machine.
They have also recently taken on new support people and things have improved so much. Keep up the good work UK2.
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Reviewed By: colin noden
URL: Hidden
Avoid uk2
I've been trying to sort out my business hosting with UK2 -its been a bit of a disaster all the way through to say the least. the only part that has worked properly seemed to be taking payments. (Actually no it didn't -it did take my payment but there was no on screen confirmation as progress bar stopped halfway through.)
They entice you with what appears to be a really good offer (I paid for 2 years) but then it all seems to go wrong. Their support line is mon-friday and their technical support is 50p per min if they actually pick up the phone. Ticket system is flakey and unless you get on the phone to the sales team basically nothing gets sorted. Hate to criticize but really disappointed guys!
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Reviewed By: Fiona Bannatyne
URL: Hidden
Does UK2.net actually have a customer service function?
1) I have been raising tickets for over a month, trying to get a response that makes sense that I can work with. To no avail.
2) I give up with that and I click on the live support icon. I get a message saying that I am third in the queue. Every minute or so I get a message saying that my request is important to you. Really??? Why then do I wait for four minutes, get booted off and when I request live support again, I’m at the back of the queue
3) When I finally give up and call the technical support line (at 50 pence per minute) it takes you 1 minute and 48 seconds to answer the phone and then I get a message saying you’re having problems with your phone system and I should call back
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Extremly Poor
I've used UK2 for a while now and they're rubbish. Trying to move away - and they make it so difficult and expensive that's it's really hard to leave.
They've charged me £15 per .co.uk domain to move - that's 6 domain - £90 please!
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Reviewed By: Mike McCormac
URL: Hidden
What's going wrong at UK2?
There was a time when I would have praised UK2. Now they are hopeless. They will not respond to support tickets at all. Even their sales line doesn't answer. Avoid at all costs...
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Genuine uk2 Web Hosting review very poor.
I have been a uk2 web hosting customer since August 2009 and although things seemed to be ok to start with many problems arose since. When updating my website I noticed that the website would go down for say 5 minutes on rare occasions but didn't think anything of it. Now having more experience and being told from other website owners, the reason is because uk2 have outages meaning that my website goes down, I began to realise that it went down everyday for at least 2 - 5 minutes, most of the time I did not know. Just recently my email stopped working and although I reported it to the customer service staff, they were hopeless, the response was go into your control panel and setup email forwarding. (it was working fine until they decided to upgrade there system, or so they say) It took 3 weeks before it was sorted, I have requested call backs from the support department various times after purchasing the moreuk2 package, this is surposed to give me free call backs, but they don't call back. And finally my website is down today 21st November 2009 at 10.40am and it did not come back up until 12.07pm! losing me customers and also i am unable up update my website. I also looked at the guarantees uk2.net give regarding uptime guarantee, look under important information then service level agreement, you will see if they don't achieve there targets you get very little and the compensation is in the form of a service credit, well when the service isn't there to begin with who would want it? I recommened hosting your website with a company that guarantee 99.9% uptime guarantee, that way you are less likely to be taken for a ride.
Good luck
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Reviewed By: James
URL: Hidden
Cannot knock them
The dedicated server I have at UK2 is fantastic, their support team for the dedicated stuff is equally as good. Response times are to be frank seemingly impossible, they answer within minutes whenever a query is raised.
That being said, their shared hosting is not very clever, they clearly have different support teams, and I have waited days for a response on occasion. Needless to say, I moved the sites off the shared service and on to our dedicated server.
UK2 - Cant knock em ;)
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Reviewed By: Samkelo
URL: Hidden
Poor Support Poor Set Up
I am very disappointed with UK2.net services, particularly their support team.
To put it in short, there seem to be getting there DNS setting completely wrong. The only reason I have been trying to get intouch with there support team is to sort you DNS setting.
First it was concerning the domain that took about 3 days to resolve.
Then now it's the email system which I am in the 5th day of sending message back and forth with them. I have had to instruct them to test and see that their solutions work because the 3 times there have replied and said everything is resolved, nothing had been done.
I think there is to much pressure on the support guys to as most of these DNS things are automated on most hosting services.
The only reason I signed up with uk2.net is because there support team is based here in London, but to be honest, I have had a far much better service from US companies for a far better price.
It didn't matter at the time, but the Cpanel layout is the worst I have ever used as well, no that I think about it.
I am trying to move from fasthost because there support team is based in foreign countries (not really helping our economy) but from the service I got from Uk2.net, I have just figured out my priorities. It service first no matter which country the support team is based.
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Reviewed By: Patrick
URL: Hidden
UK2 Servers
I have had a server with UK2 for the past 6 months. I have great network speed and not had an outage to date.
I would certainly recommend their services.
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Reviewed By: steve elliott
URL: Hidden
useless
Moved from mydomain.com to be patriotic. My domain have a really easy user program to assist inexperienced build their own site . i paid for hosting and a similar package (i thought) to mydomains. i cant even find the program on the site now. still have no website. Avoid unless you want to throw money dsown the drain
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Reviewed By: Kevin Oscroft
URL: Hidden
KevO
I have found the UK2.net support team to be very efficient and helpful. I am new to web hosting and they have helped me sort out all issues and got me up an running very quickly. There help is free is you use their "Submit Ticket" feature.
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Reviewed By: Kevin Yeandel
URL: Hidden
Poor quality
Personal experience over the last two months on a shared host is at least two reboots and a missing httpd causing my site to be unavailable.
Further, load averages have been enormous (30's) though performance generally is good but occasionally its terrible.
UK2.Net provide a reasonable quality service for testing. The availability is not production quality as can be seen by the comments of others on the net.
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Reviewed By: mike
URL: Hidden
UK2.net Dedicated Server Review
Ive been on a UK2.net dedicated server for 3 months now and its a like a breath of fresh air compared to my previous hosting (webfusion VPS). My first support query after 60 days uptime was answered in 3 mins and resolved in 5 mins - very impressive (replace mins with days for webfusion response times).
UK2.net for me - cheap, fast, reliable, good support. No complaints whatsoever so far and the server setup was nice and clean - none of the waffle and garbage as default with some hosting.
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Reviewed By: Salim Khan
URL: Hidden
Great Value for Money!
If you need a good reliable web host then I'm going to have to recommend these guys! I've been with UK2.net for nearly 3 years now with my ecommerce website and have been extremely pleased with the service they offer.
I've never had any problems with my website being down. Prices are good, the servers are fast and I've never had any real problems with them.
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Reviewed By: Simon Ferris
URL: Hidden
Appalling Support
I have been with UK2 for some years using a free redirection to my broadband space for a local sports club. Good uptime, no problems and never had to use the support function.
With the success of the site I moved to hosted arrangement and developed a second site which I hosted from the same space.
I have had nothing but problems. One of my sites has been down for the best part of a month. They have some fundamental issues with the DNS servers, but of more concern is the way that my problems have been dealt with. Raising a ticket tends to bring a fast 'its not us' response. If you then reply via the ticket the chances of hearing anything at all seem slim. It is necessary to raise another new one and of course have to explain the problem over again, followed by 'its not us'......
I was originally recommended UK2 as a low-cost reliable host. I agreed for some time, but now I would never recommend them to anyone. Maybe I have been an unlucky isolated case.
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Reviewed By: Susan M. Jones
URL: Hidden
Only good things to say!
I signed up with UK2.net at the beginning of this year, and have been pleasantly surprised! A friend of mine recommended that I say away from them, due to some bad reviews he has read about them however I think even he is won over :)
I am on UK2.net's budget package and I have never noticed any downtime, servers seem to be fast as well. If you are after something cheap and reliable, then UK2.net gets the thumbs up from me... lol.
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Reviewed By: Paul
URL: Hidden
Come into the web said the spider to the fly
These guys are invisable. Just hope everything works OK otherwise you have little chance. They will entice you with cheap services, but the aftersales is awful. Give the ticketing system a try! Ask them something, sit back and grow old. The scary thing is if your website is critical to your business - there\'s no one there (even though you can mark your \'email only\' enquiry as URGENT) to help.
Many issues cannot be resolved by the user so you\'re really stuck if you rely on their so called support.
Be warned.
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Reviewed By: Doug Hall
URL: Hidden
Got it in the end!
Their 99p server deal took it's toll on UK2 this month.
After taking an unprecedented amount of orders, and, sods law, having a supplier issue right in the middle of it, they finally came through.
Ditlev, the MD of UK2.net, has had his work cut out, having taken over a company and getting it out of the reputation but it was in, and he's doing good. Still a few issues that I have found with Customer Service, and others agree..
ALTHOUGH, Ditlev customer service has been outstanding. He offered everyone his personal email address, and MSN, and I have spoken to him on quite a few occasions. Top marks! Got there in the end!
In short.:
Great Server.
Fast Network.
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